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Partnership for Patient-Centered Care is our commitment to work with you as an equal partner to reach your health goals. In the patient-centered care model, we strive to respect your choices, listen  to your needs, and involve you in all aspects of your health care. 

Children playing in pediatric waiting room

Announcements

We hope this update finds you healthy and enjoying the still early days of 2024.

We are pleased to introduce a new method of communicating care and benefit-related information to our members. In addition to our quarterly newsletter, we will periodically send Member Updates via email containing help for issues we hear patients facing. We’ll use this communication tool to share progress on areas of operational improvement, to bring clarity around complex benefit issues, etc.

And please reach out to us for suggestions on improvement and future topics for us to delve into.

From member feedback comes progress.

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In the spirit of this joyous season, we extend our warmest wishes to you and your loved ones. Whether you're celebrating traditions with family and friends or taking a well-deserved break, we hope you find time to relax and rejuvenate.

We would also like to take a moment to share a few updates with you as 2023 comes to a close:  

  • Revised Masking Guidance 
  • Recess Hours
  • New Member Coverage Booklet
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