About Yale Health

In 1971, Yale University became one of the first universities in the U.S. to provide health care services to its faculty, staff, and students through a multidisciplinary health maintenance organization (HMO) located on campus. Today, Yale Health serves more than 40,000 members of the Yale community and their families.

Our state-of-the-art facility at 55 Lock Street in New Haven, built in 2010, is where our members receive most of their care. This 144,000 square-foot medical facility is the home of our more than 150 health care providers, including 111 primary and consulting physicians. The facility includes more than 90 exam rooms; a 24/7 Acute Care Department staffed continually by a physician and registered nurses; an 18-bed inpatient facility with two negative pressure rooms; a diagnostic imaging suite including MRI, CT scan, x-ray, and ultrasound; and a full-service retail pharmacy.

Our board-certified providers - physicians, nurse practitioners, nurse midwives, physician assistants, and others - are committed to a team approach to health care. At Yale Health, we view our members as full partners in all efforts relating to their health. We acknowledge the expertise patients have regarding their experience with their concerns, and seek to include this important, first-hand information in their care.

Yale Health is a not-for-profit organization and has been continuously accredited by the Joint Commission since 2005. The Joint Commission accredits and certifies nearly 21,000 healthcare organizations and programs in the United States. Its accreditation and certification are recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

• Quality: Choosing the best people for our work, employing the best available practices, and always challenging ourselves to improve through innovation, strategic planning, collaboration and teamwork.
• Service: Making sure that each person who seeks our services is treated with personal respect, courtesy, compassion and sensitivity.
• Value: Developing systems to ensure the best possible return on the health care investment for our members and Yale University.
• Respect: Recognizing the value of every employee’s contribution to the mission of Yale Health, honoring our diversity and working together as an effective team in which each person understands his or her importance to the team.
• Communication: A dedication to keeping all our partners informed and a promise to listen actively.
• Compassion: Remembering that caring is as important as care. The highest calling of our profession is to provide comfort to those who are in distress.

Yale Health promotes the health and well-being of every member of the Yale community, so that each individual can achieve their highest goals and aspirations. Providing consistently outstanding care, compassionate, patient-centered service and innovative practices is our promise to our members and Yale University.

At Yale Health, we view our members as full partners in all efforts relating to their health. Specifically, we are deeply committed to ensuring the following priorities are central to each of our member-staff relationships:

• Respect: We will respect you as a unique individual and will always try to honor your goals, priorities and choices. We want to know you in the context of your family, workplace and community.
• Hear: We will ask for your input and do our best to understand how you feel, what’s important to you, and how we can help.  And we will provide information in a way that is easy to understand.
• Involve: To reach your goals, we need to work together. Decisions about your care will be made in partnership with you.

Your primary care provider is the medical professional who sees you regularly and who knows you best. We believe that a close relationship with a primary care provider is essential in providing efficient and personalized care. Our goals, of providing both extraordinary care and an unmatched member experience, are made possible through this important relationship.

Our commitment to the very best in quality, service, and value will lead to measurably improved health outcomes, a healthier and more productive academic community, greater satisfaction and confidence on the part of our members, and continued position as the healthcare provider of choice for the Yale community.