We hope this update finds you healthy and enjoying the still early days of 2024.
We are pleased to introduce a new method of communicating care and benefit-related information to our members. In addition to our quarterly newsletter, we will periodically send Member Updates via email containing help for issues we hear patients facing. We’ll use this communication tool to share progress on areas of operational improvement, to bring clarity around complex benefit issues, etc.
And please reach out to us for suggestions on improvement and future topics for us to delve into.
From member feedback comes progress.