Quality & Safety

Yale Health has many means to address patient safety issues. The first step is to bring concerns to the department chief or manager. Patients may also use the Patient Representative in Member Services for additional support. The Patient Representative can be reached at 203-432-8134.

Yale Health is committed to transparency as an important element in its quest to provide high quality care. Gathering feedback from our patients is critical to this process. One way we gather feedback is by sending an online survey following your visit. We use the survey results and individual comments to identify areas that need attention in order to improve your experience. Read recent comments from our members.

Yale Health is a not-for-profit organization and has been continuously accredited by the Joint Commission since 2005. The Joint Commission accredits and certifies nearly 21,000 healthcare organizations and programs in the United States. Its accreditation and certification are recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

There are a number of research opportunities for Yale Health members that have been vetted by the Yale Health Research and Education Committee. Visit Clinical Research at Yale for more information. You may prefer opt out of research studies at Yale, for more information visit our Privacy of Your Medical Record & Research page.