Using MyChart

• View your personal health record.
• Communicate with your clinicians at Yale Health, Yale Medical Group, and Yale-New Haven Hospital.
• Schedule and cancel appointments in Internal Medicine, Student Health and Athletic Medicine.
• Request appointments.
• Request prescription renewals.
• Access your test results.
• View allergies and medications.
• Change your personal information.

*Please note: MyChart is currently unavailable outside of the United States. As a security measure, MyChart has blocked access to MyChart to all countries outside of the United States based on increasing reports of cyber attacks. 

If you have any problems or questions, email MyChart Support or call them at 203-688-2231 and press option #5.

Minor proxy access for MyChart allows a parent or guardian to securely communicate on behalf of a patient under 18. Access is obtained by completing the Access Authorization with Minor Proxy form. The proxy access becomes more limited on the child’s 13th birthday and is automatically terminated on the child’s 18th birthday.

Adult proxy access for MyChart allows you to securely communicate on behalf of a patient who is 18 years of age or older. In order to obtain access, both the patient and proxy must complete and sign the Access Authorization with Adult Proxy form. The proxy’s access is terminated when the patient makes a written or online request to terminate access, an expiration date specified by the patient is reached, or the patient revokes access from within their MyChart account.

When you activate your MyChart account, you will immediately be able to send secure messages to your primary care clinician in Internal Medicine, Student Health, and Obstetrics & Gynecology. If you have proxy access for your child, you will be able to message their primary care clinician in Pediatrics. Please note proxy access for children is not available for children aged 13-17.

Once you have scheduled appointments with clinicians in other departments, you will be able to securely message them. You can message them up to one year prior to the appointment and up to two years following the appointment.

You will generally receive an answer within a few business days. Please note that MyChart should not be used for urgent situations. Please contact your clinician if the situation requires immediate attention or dial 911 if it is an emergency.

Results of common lab tests are immediately available in MyChart. Other tests are released 3 to 7 days after they are finalized, including imaging tests and pathology. Many providers will manually release them earlier, often with explanatory comments.

Please note, for those labs released immediately, you will be seeing results prior to review by your provider. Your provider will continue to communicate with you about results as they review them. In many cases providers wait until all results are complete before sending a comment. You can always click on the ‘About This Test’ link for more information about the test.

The following Mental Health & Counseling information is not available in MyChart:

• Appointment information for appointments in the department of Mental Health & Counseling at Yale Health.
• Visit information including notes, diagnoses, and treatment plans from Mental Health & Counseling appointments at Yale Health.  

The following Mental Health & Counseling information is available in MyChart:

• Visit information associated with hospitalizations within Yale New Haven Health system.
• Medications ordered by Yale Health clinicians, including Mental Health & Counseling clinicians, will appear on your medication list.

If you are admitted to a hospital in the Yale New Haven Health system, you will be able to view your schedule of medications and testing that take will take place throughout your admission. Once you are discharged, you will be able to view your date of admission and discharge along with your discharge instructions.

Your MyChart information comes directly from your electronic medical record at your doctor’s office. If you have a question about the health information in your MyChart account, contact your primary care clinician or clinician who treated you related to the information in question.  If the information is incorrect, submit a completed Request Amendment to Health Information Retained in Designated Record Sets Form to Yale Health’s Health Information Services Department.

Please note: MyChart is currently unavailable outside of the United States. As a security measure, MyChart has blocked access to MyChart to all countries outside of the United States based on the increasing reports of cyber attacks. 

Yale Health members can fully access MyChart from the following countries: United States, Puerto Rico, Mexico, the United Kingdom, and Canada.