COVID-19 Student Information

For COVID-19 infection information, including what to do if you have symptoms, use the resources to the right.

Is Yale Health still open? Can I continue with my care there?

Yale Health is open. While some patients may be seen at the 55 Lock Street facility, many appointments have been converted to telehealth (phone and video) visits, and we schedule these as an alternative to in-person encounters when possible. Please call Student Health if you would like to schedule an appointment, so that we can determine whether an in-person encounter or telehealth visit is most appropriate. Do not hesitate to tell us if you need a visit. 

Can I use my Yale Health Hospitalization/Specialty Care coverage remotely?

Yes, only for urgent and emergency care, as defined in the Student Handbook and including COVID-19, continues to be covered worldwide.

    I have other insurance. Can I use this instead of my Yale Health Insurance?

    • In all cases, you should give providers all of your insurance coverage information to allow determination of which plan is primary.
    • If Yale Health is your primary insurance, we will make the first determination about coverage.
    • If Yale Health is primary but we deny coverage for a given service, you can explore coverage through your other insurance.

    Why don’t you talk to my parents about my care?

    Two federal laws govern privacy of student health information. The Federal Educational Rights and Privacy Act (FERPA) and The Health Information Portability and Accountability Act (HIPAA) regulate communication of private health information to ensure your privacy. You can designate another person to receive your protected health information or to ask questions on your behalf, but you must give written permission, with a Designation of Patient Spokesperson form. For more information, call Yale Health’s Health Information Management Department at 203-432-0062.

    How can I obtain my Yale Health Hospitalization/Specialty Care Coverage member ID card?

    Yale Health offers a self-service option for getting a copy of your member ID card.