Member Services Department

The Member Services Department provides all of our members and Yale students with information about what their Yale Health plan covers, who is eligible, proof of coverage, and how to enroll. It serves as a general resource for information about Yale Health.

For detailed benefits and coverage information visit the Coverage page.

Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.

Need assistance? Ask Member Services

We also assist in registering visitors to Yale who become ill or injured and need services while on campus.

Your Experience Matters to Us

We believe that your experience is just as important as the care you receive. We are dedicated to compassionate, equitable, and excellent care, ensuring that every member feels heard, respected, and supported.

Meet Your Service Excellence Specialist/Patient Representative

We have a dedicated Service Excellence Specialist/Patient Representative to support you in working to address concerns, answer questions, and help shape a positive care experience. Here’s how they can help:

Listen and Support: We are here to listen to your questions, concerns, and feedback about your care experience.
Investigate and Clarify: Our specialist will promptly review any issues and work with clinical and administrative teams to understand what happened.
Partner and Resolve: We collaborate with you and Yale Health staff to reach fair, thoughtful, and timely resolutions to any concerns.
Improve and Enhance: Your feedback is invaluable. It helps us to continually improve the quality and safety of the care we provide.

Contact Us

If you’d like to discuss any issues or share feedback, please reach out to our Service Excellence Specialist/Patient Representative, Stephanie Porter.