Contact and HoursPhone:
24 hours a day, 7 days a week, 365 days a year
You and your dependents have access to a full range of behavioral health services as part of your Yale Health benefit.
Yale Health members should call Magellan Health Service’s telephone center (800-327-9240 or TDD 800-456-4006) to find the most appropriate treatment provider within our behavioral health network. The Magellan telephone center is staffed around-the-clock by licensed mental health clinicians who are there to help you get the care you need.
After you schedule an appointment with a provider call Magellan Health Services back for an authorization.
Care with one of our network providers that has been pre-authorized by Magellan is covered at 100%.
Your Yale Health behavioral health benefit includes treatment for stress, depression, and anxiety as well as other mental health and substance use issues.
Treatment for covered mental health conditions and addictions is provided through a local network of private practitioners that includes:
- clinical psychologists,
- clinical social workers,
- psychiatric clinical nurse specialists,
- alcohol/drug counselors, and
- affiliated organizations such as Yale New Haven Hospital.
Magellan Health Services recommends providers and authorizes treatment.
Yale Health members do not need a referral from their primary care provider to call Magellan.
How to Get Care
When you call Magellan (800-327-9240) just stay on the line and if you do not choose any options offered by the automated telephone tree you will be connected to a licensed mental health clinician. If outpatient treatment is recommended you have two options for getting an appointment:
- The Magellan clinician will give you names and contact information of providers in our network. You will call the providers to see if they are available and make an appointment.
- Or you can ask the Magellan clinician to find you the earliest possible appointment with an available provider. Magellan will call you back with the date and time of your appointment.
Another way to find a network provider is through the Yale Health/Magellan web page. Choose the provider search function from the menu on the top and select the Behavioral Health Network. (Watch a video that walks you through the Magellan Health provider search process.) Once you have selected a network provider from the list and made an appointment call Magellan for treatment authorization.
At any point, if you are unsuccessful in getting an appointment with a behavioral health network provider you can ask for a Magellan clinician to do it for you.
If you have questions or need assistance contact Cheryl Doebrick, PhD (203-436-5706) or Borislav Meandzija, MD (203-436-5667) in the Behavioral Health Department Monday-Friday 8:30 am - 5:00 pm. We are located on the lower level of Yale Health in the Behavioral Health suite.