Contact and HoursPhone:
Monday-Friday 8:00 am – 5:00 pm
Walk in to talk with a representative or email them at firstname.lastname@example.org.
The Claims Department can answer questions regarding claims processing and Yale Health benefits.
If you pay out-of-pocket for medical services or equipment (such as chiropractic services, home health services, durable medical equipment, or other services rendered outside of the Yale Health Center) you should submit a Supplemental Claim Form for reimbursement. Complete a separate claim form for each family member.
Claims for medical services should be accompanied by itemized bills (charge card receipts and balance due statements are not acceptable).
Itemized bills must include:
- Patient name
- Type of service
- Date of service
- Charge for service
- Procedure code
Submit your Supplemental Claim Forms to the Business Office at 55 Lock Street on the 3rd floor or mail to:
P.O. Box 208217
New Haven, CT 06520-8217
Prescription Drug Claims
Submit a Pharmacy Claim Form for prescriptions purchased at an outside pharmacy. (For prescriptions purchased on or after January 1, 2018 use this claim form.)
Include copies of prescription receipts showing the following information:
- Pharmacy Name, Address & Phone Number
- Patient Name
- Prescription Number
- Prescription Fill Date
- Drug Name, Strength and NDC Code
- Drug Quantity & Days supply
- Drug Cost
- Amount Paid
Please mail the Prescription Drug Claim Form and receipts to:
P.O. Box 968022
Schaumburg, IL 60196-8022
Claims are honored for one year from the date of service. If you haven’t received a response to a claim within 60 days of filing, contact the Claims Department. You may call sooner to confirm that the claim has been received and is in process.
Ann Marie Morant