COVID-19 FAQ's

Can I get tested for COVID-19?

People who are well and do not have symptoms will not be tested.

If you are sick with fever and respiratory symptoms like cough or difficulty breathing, please call you primary care provider for guidance. For the health of our community do not walk into Yale Health without calling first.

What to do if you become ill?

If you experience fever, cough, difficulty breathing, malaise, fatigue or muscle aches stay home and contact a healthcare provider for guidance—do not go to a healthcare facility prior to calling your doctor or a hospital emergency room for instructions. 

  • If you are a Yale student or Yale Health member, you should contact Internal Medicine (203-432-0038), Student Health (203-432-0312), or Pediatrics (203-432-0206) from 8:30 a.m. to 5 p.m. For urgent attention 24 hours a day, 7 days a week, please call Yale Health Acute Care (203-432-0123).
  • If you are an Aetna member or have other healthcare coverage, please contact your physician. 
  • Avoid contact with others to limit spread. 
  • Cover your cough/sneeze with a tissue or sleeve, not your hands. Wash your hands with soap and water after coughing, sneezing, and blowing your nose. (See CDC handwashing video.) Use alcohol-based hand sanitizer if soap and water are unavailable.
  • Facemasks are recommended for people with symptoms of respiratory infection to minimize the risk of spread of infection.

What are the symptoms of COVID-19?

Most cases are mild with respiratory complaints such as:

  • fever or
  • cough or
  • trouble breathing or
  • muscle aches or
  • fatigue or malaise

More severe cases of the infection can lead to pneumonia and there have been some deaths. Those with chronic medical conditions appear to be at high risk for serious complications.

The following symptoms DECREASE the likelihood you have a COVID-19 infection and are therefore reassuring:
  • Ear pain
  • Sinus pain
  • Nasal congestion

How can I prevent getting COVID-19?

There is still much that is unknown about this virus. However, the prevention steps recommended during cold and flu season are helpful in reducing the risk for infections:

  • Wash your hands often using soap and water for at least 20 seconds, especially after you’ve touched someone who is sick.  If soap and water are not available, use an alcohol-based hand sanitizer (like Purell®).
  • Avoid close contact with people who are experiencing symptoms.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • If you have cold and cough symptoms, make sure to cover your coughs and sneezes by using the bend of your arm (elbow) or use disposable tissues and immediately throw them in the trash.
  • Stay home if you are ill and contact your healthcare provider.
  • Receive a flu shot to prevent influenza if you have not already done so.

What is a coronavirus?

Coronaviruses are a large family of viruses that cause respiratory illnesses such as the common cold, and more severe illnesses such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). Coronaviruses commonly circulate in animals and sometimes also infect humans. This novel coronavirus (2019n-CoV) is a strain thought to originate in animals that was not previously found in humans. The CDC (US Centers for Disease Control and Prevention) and WHO (World Health Organization) are closely monitoring the cases of this infection for this reason.

How is the infection spread?

The infection appears to spread by respiratory droplets, such as when a person coughs or sneezes.

What can I do to prevent the spread of COVID-19 if someone in my home is ill with COVID-19?

Follow these prevention guidelines in your home.

What is being done to protect the health of the Yale community?

What if I have recently traveled to a location with a Level 3 travel notice or have been in contact with someone who may have been ill with COVID-19?

Yale is asking all travelers arriving to campus from a location with a Level 3 travel notice to complete this registration form and to self-monitor and self-isolate for 14 days using these guidelines. Once you have completed the form, Yale Health will contact you to provide assistance and further instructions. If you have returned from returned from a location with a Level 3 or Level 2 travel notice more than 14 days ago and are asymptomatic (i.e., no fever, cough, fatigue, and/or difficulty breathing), then no further action is needed.

Are there travel restrictions to any countries?

The State Department has issued Level 4: Do Not Travel for China and Iran. Travelers should be prepared for travel restrictions to be put into effect with little or no advance notice. Commercial carriers have reduced or suspended routes to and from China and Iran.

Yale strongly recommends that faculty, students, and staff reschedule or cancel all university and personal travel to China and Iran between now and April. This includes academic programs, extracurricular programs, executive education programs, and all other Yale-affiliated travel.

Visit the Yale Office of International Affairs for travel related questions.

What if I am traveling overseas and have a medical emergency?

Yale internaltional travlers who are overseas with a medical emergency should contact ISOS through the ISOS assistance app or by calling 1-215-942-8478. ISOS is a resource for members of the Yale community that provides emergency medical, security, and travel assistance.

Who can I talk to if this situation makes me feel stressed and overwhelmed?