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Emergency Mental Health Services for Yale Health Members

When emergency care is necessary, please follow the guidelines below:

  • Seek the nearest emergency room, or dial 911 or your local emergency response service for medical and ambulatory assistance. If possible, call Magellan directly at 800-327-9240, TDD 800-456-4006 provided a delay would not be detrimental to your health.
  • After assessing and stabilizing your condition, the emergency room should contact Magellan directly at 800-327-9240, TDD 800-456-4006 to obtain your medical history and to assist the emergency physician in your treatment.
  • If you are admitted to an inpatient facility, have the facility contact Magellan as soon as is reasonably possible.
  • If you seek care in an emergency room for a non-emergency condition, the plan will not cover the expenses.