An Important Message from Dr. Paul Genecin about Current Policies and Updates to our Practice

Reminders

The Yale Health Center is a healthcare facility. For the health and safety of our patients and our staff and per the Connecticut Department of Public Health, we must require the following for all who enter the Yale Health Center: 

• Everyone must wear a mask at all times. If you arrive without a mask or with a cloth one, we will give you a mask to wear in the building. We appreciate your understanding as our staff may ask you to put on or adjust your mask.
• Maintain physical distance. Waiting areas have overflow seating outside of the department.
• Patients may bring one companion for regular office visits.

Yale Health is fully operational and clinicians are seeing patients in-person.

• Appointments are required for all services except the Pharmacy and it is important to call first before coming in.
• Temperature checks are no longer required. You will be asked a series of screening questions when you arrive at Yale Health Center.
• Check-in has moved back to the departments.  After you are screened by our lobby staff, you can go straight to the department where your appointment is scheduled.
• Let us know if you have symptoms of COVID-19 or have tested positive in the last 10 days.

Get Vaccinated

Everyone 12 and older should get vaccinated against COVID-19. 

• If you have not yet had the COVID-19 vaccine, it is not too late to accept this safe and effective vaccine. 
• Patients with conditions that compromise their immune response may be eligible for a third dose of COVID-19 vaccine.
• Those eligible for a booster dose of the Pfizer vaccine should seek it when they are 6 months past their second dose. 

 Schedule your vaccine on our portal today. 
 
Vaccination against influenza is also vital for the health of our campus. Schedule your flu vaccine with our Flu Shot Finder Tool. 
 
Telehealth and Pharmacy Curbside Pickup

Telehealth visits and pharmacy curbside pickup options continue to be available to our patients. Several visit types can be performed successfully through telehealth. When scheduling an appointment you may request a telehealth visit. If your medical team thinks the visit should be face to face, they will let you know.

Pharmacy curbside pickup is arranged by calling Yale Health Pharmacy (203-432-0033) and speaking with a member of our staff; tell the technician you speak with that you want to use curbside pickup and they will work with you to set it up and take your copayment over the phone. When your medication is ready to be picked up, come to Yale Health Center, pull into the parking garage, and park in a designated space on the 2nd floor that says “pharmacy pre-paid curbside pickup”. Call the pharmacy to let them know you have arrived.

There is also an option available for those members who walk to Yale Health. There are designated spots for “pharmacy pre-paid sidewalk pickup” located to the left of the main entrance just outside the café. 
 
Schedule Your Blood Work Online

Appointments are required for all departments, including Blood Draw. You can schedule your blood draw and other lab test appointments online with Quest: 

• QuestDiagnostics.com/Appointment
• MyQuest™ mobile app (in the App Store and Google Play)

If you prefer to use your telephone, you can call 866-MYQUEST (866-697-8378). Remember, you can use any Quest Diagnostics Patient Service Center in New England. 

Chaperones for Sensitive Exams

Yale University (Yale Health and Yale Medicine) as well as the Yale-New Haven Hospital and Yale New Haven Health System including Northeast Medical Group have announced a new policy of including a trained chaperone for all sensitive examinations, treatments, or procedures involving the breasts, rectum, and genitalia for patients of all genders.

The use of a chaperone for sensitive exams is in alignment with community practices, and is an American Medical Association and American College Of Obstetrics and Gynecology endorsed standard. This best practice has already been adopted in many centers across the country. In keeping with this new policy, your provider will always have a trained chaperone present during sensitive exams who may also assist with your procedure or exam. We will be unable to perform sensitive exams without one. Our providers and clinical support team will work with you to make these exams as comfortable as possible. Learn more about our chaperone policy. If you need more information about what will happen during your exam, please ask us.

With best wishes for a healthy return to campus,

Paul Genecin, M.D.
CEO, Yale Health