Pharmacy / Prescriptions

At Yale Health Pharmacy, our unique model allows us to prioritize your well-being by offering personalized care and ensuring the safest and most effective medication management. Our skilled pharmacists collaborate closely with Yale Health providers to ensure that you receive the best drug therapies tailored to your needs.

FYI

• Request a prescription refill through your MyChart profile.
• Have your prescriptions mailed to your home with Prime Therapeutics Home Delivery.
• The Yale Health Pharmacy does not accept prescriptions transferred from other pharmacies. You may have existing prescriptions that need to be refilled at our pharmacy. Yale Health members should have the prescribing clinician send a new prescription to the Yale Health Pharmacy.

Yale Health offers comprehensive pharmacy benefits for faculty, staff, students, and dependents. For detailed information about your specific pharmacy benefit plan, please click on the relevant links below:

• Clerical & Technical Staff, Service & Maintenance Staff and Yale Security
• Faculty, Post Doctoral Associates and Fellows and Managerial & Professional Staff
• Yale Police Benevolent Association (YPBA)
• Students with Hospitalization & Specialty Care Coverage

Refills:

• For Yale Health Pharmacy users: Request a prescription refill through your MyChart profile.
• Have your prescriptions mailed to your home with Prime Therapeutics Home Delivery.
• For other pharmacies: Contact your pharmacy directly.

Prescription Changes: If your medication instructions have changed and don’t match the label on your bottle, call your pharmacy. They can check if they have an updated prescription on file.

Have your prescriptions delivered directly to your home through Prime Therapeutics Home Delivery.

Mail-order prescriptions are designed for maintenance medications and are not suitable for acute needs. Please be aware that there is a processing delay associated with mail-order prescriptions. 

If you choose to use an outside (Walgreens, CVS, Rite-Aid, etc.) pharmacy, please electronically submit your claim for reimbursement of outside pharmacy expenses. You will need your member ID number and the Yale Health RxBIN#017449. If you require medication urgently and cannot visit the Yale Health Pharmacy, or when our pharmacy is closed, we recommend visiting a local pharmacy (Walgreens, CVS, Rite-Aid, etc.).

Specialty medications must be dispensed from an in-network specialty pharmacy, which includes Yale Health or Prime Therapeutics.

Please see the Compounded Medications page for information regarding compounded medications.  

If you use an outside pharmacy, you can electronically submit your claim for reimbursement of outside pharmacy expenses. You will need your member ID number and the Yale Health RxBIN#017449.

• Go to Prime Therapeutics and log in or make an account.
• At the top of the page, select Tools and Resources > Forms and Information > Prescription Drug Claim Form.
• Fill out the form and be sure to include all the request information as well as upload a copy of the receipt from the pharmacy.
• If you are unable to submit an electronic claim, you can submit a paper Pharmacy Claim Form via mail.

Our pharmacists can assist you with any questions or concerns about your medications. You can speak with us in person or by phone at  203-432-0033.