Member Services

Contact and Hours






Monday-Friday 8:30 am – 5:00 pm

1st Floor


The Member Services Department provides all of our members and Yale students with information about what their Yale Health plan covers, who is eligible, proof of coverage, and how to enroll. It serves as a general resource for information about Yale Health.

We also assist in registering visitors to Yale who become ill or injured and need services while on campus.

For detailed benefits and coverage information visit the Coverage page.

Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.

Need assistance? Ask Member Services

Patient representative

Yale Health is dedicated to achieving a high level of member satisfaction. However, even with the best efforts, there may be times when you need assistance with a particular issue, policy, decision, or patient safety concern. The patient representative can investigate and assist in resolving these issues.  Please contact the Member Services Department if there is an issue you would like to discuss.

Our Staff


Assistant Manager

Patient Representative

  • Margaret Hionis

New Member Liaison

  • Stephanie Niezgorski

Member Services Representatives

  • Stephanie Christides

  • Kaitlin Falzone

  • Denise Willoughby