Advice and Sick Visits
Our pediatric triage team is available by phone Monday through Friday,
7:30 am–5:00 pm. If you have a concern about an illness or injury, please call our office during that time so that we can discuss your child’s symptoms. Our specially trained triage nurses will help decide whether your child needs to be seen in the office that day, less urgently on another day, or if the problem can be solved with simple steps at home. Our triage team works closely with our clinicians to ensure your child's full needs are met.
Nights and Weekends
If your child has an urgent issue weekdays after 5:00 pm, weekends or holidays, please call Acute Care at 203-432-0123. The Acute Care staff will contact the on-call pediatrician if necessary. A pediatric clinician is available in Acute Care to see patients with acute problems from 9:00 am to 4:00 pm on Saturdays and 11:00 am to 3:00 pm on Sundays and holidays.
Please refrain from calling after hours for routine issues that can be better handled when the department is open. Questions about prescription refills, referrals, claims, and other non-urgent problems are best addressed during normal business hours.
When making routine well-child appointments, you are free to choose an individual physician or nurse practitioner as your child’s primary care clinician. We ask that you call Member Services (203-432-0246) shortly after your child is enrolled to let them know whom you have chosen. If you have no preference, your child will be automatically assigned to a clinician with availability.
We follow the American Academy of Pediatrics recommended visit schedule for well-child care. Newborns are typically seen 1–3 days after hospital discharge, and then again at 2 weeks old. Subsequent appointments occur at 2, 4, 6, 9, 12, 15, 18, and 24 months old. We then recommend yearly visits through adolescence. Additional visits may be necessary if any special needs arise.
We encourage you to schedule routine visits as far in advance as possible so that your child will be able to see his or her chosen primary care clinician.
We provide a daycare or school form at every well-child visit beginning at age 2. We strongly encourage you to make copies, as only one of these forms can be completed for each child per year. In certain circumstances, when an additional specific health form is required, you may drop it off in Pediatrics once all relevant personal information has been filled out. We will make every effort to complete these within 14 days of receipt.
Please make several copies of the completed school forms for your records.
Adherence to the American Academy of Pediatrics vaccine schedule is a fundamental part of pediatric preventative care. Unless there is a specific medical contraindication, it is important that this schedule be followed. Altering the conventional immunization schedule will unnecessarily increase your child’s risk of contracting vaccine-preventable diseases and is strongly discouraged. We have provided more specific information about these vaccines here.
Additionally, any questions about specific vaccines can be addressed with your clinician during well-child visits.