Yale Health has many means to address patient safety issues. The first step is to bring concerns to the Department Chief or Manager. Patients may also use the Patient Representative in Member Services for additional support. The Patient Representative can be reached at 203-432-8134.
If patient safety concerns are not addressed by the clinical department leadership or the patient representative, the Joint Commission can receive concerns about patient safety issues. The contact number at the Joint Commission is 800-994-6610. The Joint Commission is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited organizations. Information regarding accreditation and the performance of individual organizations can be obtained through the Joint Commission website www.jointcommission.org.