Yale Health

Member Services

The Member Services Department provides all of our members and Yale students with information about what their Yale Health plan covers, who is eligible, proof of coverage, how to enroll and serves as a general resource for information about Yale Health.

We also assist in registering visitors to Yale who become ill or injured and need services while on campus.

Patient representative

Yale Health is dedicated to achieving a high level of member satisfaction. However, even with the best efforts, there may be times when you need assistance with a particular issue, policy, decision or patient safety concern. The patient representative can investigate and assist in resolving these issues.  Please contact the Member Services Department if there is an issue you would like to discuss.

Member Advisory Committee

The Member Advisory Committee is a unique group created to share the feedback of their constituents with Yale Health staff and administration. The Member Advisory Committee is comprised of representatives from all sectors of our community. Yale Health is one of the few departments on campus with a working committee representing Yale faculty, clerical and technical staff, service and maintenance staff, managerial and professional staff, Yale retirees, and students from Yale College, the Graduate School of Arts and Sciences and the professional schools.

This committee reflects the rich diversity of Yale’s community and ensures that we clearly understand the needs and interests of our many constituencies.
The committee meets monthly during the academic year.  Click here to see the meeting minutes.

Our Staff

Manager: Catherine Kelly
Assistant Manager: Dan Champagne
Patient Representative:
Margaret Hionis