Yale Health

Frequently Asked Questions

I am an eligible student and I waived coverage, can I still use services at Yale Health?

Yes. If you waive Yale Health Hospitalization/Specialty Care coverage you still have Basic Coverage.  Please refer to the Student Guide to Yale Health for additional coverage information.

What do I need to do about my medical care when I first arrive on campus?

You should:

  • Make sure you have completed the required health history form and make sure your pre-entrance immunizations are up-to-date.

  • Bring original written prescriptions for medications you will need refilled while on campus, or have those prescriptions phoned in to the pharmacy 203-432-0033 by your current clinician.

  • If you have a chronic illness or are presently being treated for a a medical issue, please call to schedule an appointment with your clinician.

  • Transfer your medical records to Yale Health using. the Release of Health Information Form.

    Send them to Health Information Services / Yale Health / 55 Lock Street / Box 208237 / New Haven, CT 06520.

Do I need to enroll in student coverage?

Eligible students are automatically enrolled. For affiliate coverage or to enroll a dependent, fill out a Student Enrollment/Change Application Form.

Can I be seen today?

Always call first to avoid long waits or wasted trips. There are a number of same-day and next-day sick visits available with your primary care clinician or a nurse may be able to give you medical advice over the phone.

Should I call? Should I come in? Should I wait?

CALL FIRST. Do not hesitate to call to discuss any concerns. We are here to help and we will discuss the next steps you should take.

Can I schedule a routine physical exam in Student Health?

The Adult Preventive Health Guidelines recommend students who are in their 20’s and 30’s and have no serious medical condition should have a physical every five years. We advise students to schedule this exam towards the end of their time at Yale, whether in a two-year, four-year or longer program. Physicals for surgery or travel abroad fall outside of this guideline.

Do I have healthcare coverage when I am out of state?

Students: If you have taken Yale Health Hospitalization/Specialty Care coverage, you are covered outside of Connecticut for emergency care, acute care and pre-authorized short-term follow-up care. Please see the Terms of Coverage section of the Yale Health Student Handbook for details. If you have alternate insurance, you should check the specifics of that insurance.

Members: You are covered for emergency care when you are out-of-state.

An emergency medical condition is a sudden and severe condition, sickness or injury, including, but not limited to, severe pain, which would lead a prudent layperson including the parent or guardian of a minor child or the parent or guardian of a disabled individual possessing an average knowledge of medicine and health, to believe that failure to get immediate medical care could result in:

  • Placing one’s health in serious jeopardy
  • Serious impairment to a bodily function(s)
  • Serious dysfunction to a body part(s) or organ(s); or
  • In the case of a pregnant woman, serious jeopardy to the health of the unborn child.

I am a new student on campus and I need my birth control pills. What should I do?

The easiest way to get your birth control pills is to have your prior clinician call the Yale Health Center Pharmacy directly at 203-432-0033 with your prescription details. Your prior clinician may also fax it directly to 203-436-4251.

The Ob/Gyn Department has reserved special appointments with our clinicians and nurses to assist you with obtaining your birth control prescriptions at Yale Health. These appointments are available Monday-Friday early in the semester for your convenience.

It is best if you can bring your current container or package that indicates your name, medication, date refilled, etc. to the appointment. This will assist in easy processing of your prescriptions. If you are unable to bring your birth control package or information, please make an appointment and try to bring as much information about your medical history as possible to that appointment.

What is the deadline for students to waive portions of the Yale Health coverage?

September 15th for full-year or the fall term
January 31st for the spring term

How do I submit my student waiver for Hospitalization/Specialty Care coverage?

Complete the online form.

Who do I call if I have questions regarding charges on student accounts and bursar billing transactions?

Please contact our staff at 203-436-8882.

How can I reach the Health Information Services Department?

Yale Health
Health Information Services Department
55 Lock Street
P.O. Box 208237
New Haven, CT 06520-8237
Phone: 203-432-7741
Fax: 203-432-1102

Email: yhmedicalrecords@yale.edu

How long do you keep medical records?

Medical records are generally kept for 10 years after you stop receiving care at the Yale Health Center.

How do I get copies of my medical records?

Upon your written request and authorization, your medical records will be forwarded to any designated individual or institution. We are glad to provide up to ten (10) pages of records at no cost, including copies for personal use and those sent to doctors' offices, hospitals, insurance companies, attorneys, employers, and others. There is a 65 cents per page/image charge for any additional pages and a $30 processing fee for CT and MRI images plus postage.

You may obtain copies of your records by filling out a Release of Health Information Form provided by the Health Information Management Department.

Mail or fax the completed form to the Health Information Management Department (address and fax number are found directly on the form).

Call the Health Information Management Department (formerly known as Medical Records) at 203-432-7741 or email yhmedicalrecords@yale.edu for more information. Please plan ahead as requests are generally processed in the order received and at certain times of year the waiting time for obtaining records may be as long as 30 days. Please note that the following items can be released as soon as the completed form is received: immunization records, prescription records and the most current physical.

I'm over 18. Can my parents receive my health information?

Your medical records are confidential. If you are over 18 and wish to give your parents the authorization to speak with your primary care clinician or receive your health information you need to complete and sign the Designation of a Personal Representative to Access Health Information Form provided by the Health Information Management Department and return it to the Health Information Management Department.

Without receipt of this completed form parents or any other persons will not have access to your health information. But keep in mind that if you have alternate (non-Yale Health) hospitalization coverage, bills or explanations of benefits may be sent to your home address where family members could see them.

How many patient visits do you have in a year?

Student Health has over 14,000 patient visits per year.

What is Yale Health’s confidentiality policy?

Your medical records are strictly confidential, stored in a restricted area and available only to individuals involved in your care and authorized administrative personnel on a need-to-know basis. No one else is authorized to obtain information in your records without your written consent, provided that you are 18 years old or over.

Mental Health records for students (except for those involving inpatient care admissions) are kept in the Mental Health & Counseling Department and filed separately from other medical records. They are available only to appropriate mental health personnel. These records are not released to anyone—including other Yale Health clinicians or administrative personnel—without your permission (Authorization for Relase of Mental Health Record).

Information from your medical record and from providers or hospital incidents will not be disclosed without your written consent except for the purposes of providing health care to the patient, administering Yale Health coverage, or as authorized by law

Is there an appeals process if my claim has been denied, or if I’ve been told by the Claims Department that the service I’ve been referred for won’t be covered?

Please see the Appeals Process page for more information on pre-service and post-service appeals.

What do I do if I’m having a problem getting a claim paid?

Contact the Claims Department at yhclaims@yale.edu, 203-432-0250. A claims representative can answer questions regarding claims processing and Yale Health benefits. The office is open weekdays from 8:00 am to 5 pm. You do not need an appointment.

 

I am a student and have Yale Health Hospitalization/Specialty Care coverage. I thought I was covered for absolutely everything, but I received a bill. Why?

Certain covered services and items will normally be billed to you. An example of this is durable medical equipment such as crutches or braces. You pay that bill and then submit it to the Claims Department. They will reimburse you, subject to the contract provisions.

I have Yale Health Hospitalization/Specialty Care coverage. I received a referral from a Yale Health clinician and obtained prior authorization to see a specialist outside 55 Lock Street. Why did I get a bill from the specialist?

There is a $20 copay for specialty services office visits outside of the Yale Health Center.  Different network providers have different policies. Some will bill Yale Health directly for prior-authorized services, while some will bill you. Bring or send the bill to the Claims Department and, if the service is covered, the claim will be paid.

I checked with my alternate insurance company. They said they have already paid a claim sent to them by Yale Health for services I received at Yale Health. But I see a charge on my bursar bill. What do I do?

Call the Billing Department at 203-436-8882 to verify that payment has been received by Yale Health. If it has been paid, you will receive credit on your bursar bill.

I have Yale Health Hospitalization/Specialty Care coverage. When I saw my primary care clinician we discussed a treatment that might be helpful. I obtained the treatment, paid the bill, and submitted it to Yale Health, but the claim was denied. Why?

Although your clinician may have discussed a treatment, you must receive a referral and have prior approval in order for the treatment to be covered. If you obtain treatment without a referral and prior approval, the claim will not be paid. The same applies if you want a second opinion.

I thought that services and treatments in Inpatient Care were free for students. Why did I get a bill for my stay there?

Students receiving Yale Health Basic benefits who are admitted to Inpatient Care by a Yale Health clinician do receive room and board, nursing care and primary care at no charge. Those who have purchased Yale Health Hospitalization/Specialty Care coverage also receive approved specialty services at no charge. However, if you have alternate insurance, specialty care services ordered or rendered by a Yale Health clinician during an Inpatient Care stay will be billed to your other insurance. That company may or may not cover those services. If it does not, you will be billed directly via your bursar account.

I am a student. What do I do if I change my outside insurance or if there is a change in the plan?

Contact the Billing Department at 203-436-8882 with the updated information and provide Yale Health with a copy of your new insurance card.

How do I know if my alternate insurance is paying for services I receive at Yale Health as a student?

You will often receive an explanation of benefits with the payment information from your plan. If it indicates a partial payment or denial for services then you will be billed for the unpaid balance on your bursar account.

I am a student and have alternate hospitalization insurance. I received a service through Yale Health and received an explanation of benefits saying that they won’t pay. What should I do?

There are three possibilities:

  • The service or treatment you received may not be covered by your alternate insurance for any number of reasons.  The service may not covered at all, your insurance may require prior approval for some services and you did not obtain that approval or you may have received treatment at Yale Health for a condition that your plan thinks should have been treated in the plan’s network. If your plan doesn’t pay, Yale Health then bills your bursar account.
  • The service is covered, but is subject to a copayment or deductible for which you are being billed.
  • Incorrect information in your records may have caused the denial.

First you should call the Billing Department at 203-436-8882 to see if your information is correct. If it is incorrect, the corrections will be made and the claim will be sent again. However, if your information is accurate, the dispute over the claim is then between you and your insurance plan and you will have to follow through with them.

I am a student, if my alternate insurance receives a claim for services I received at Yale Health, does that mean that those services are not part of Yale Health Basic for students, are not free and are my responsibility?

Yes.  If you feel you were billed in error, call the Billing Department at 203-436-8882.

I am a student. What services do I get for free and what services involve billing either me or my insurance company?

To determine coverage for Yale Health Basic or Yale Health Hospitalization/Specialty Care coverage, please refer to the Student Handbook.

I am a student. How do I obtain prescription refills when I am away from campus?

To transfer your prescription to another pharmacy, have them call the Yale Health Pharmacy (203-432-0033). If you have Yale Health Hospitalization/Specialty Care coverage, retain the receipt and submit a claim form for reimbursement. For more information visit the Outside Pharmacy Use page.

When a prescription is transferred to an outside pharmacy, Connecticut pharmacy law renders that prescription void at Yale Health.

Who do I contact if I have a compliment or a good idea for the Yale Health?

Fill out a patient comment card. These pre-printed cards are available at all reception desks throughout the building and may be dropped off at the Member Services Department on the 1st Floor.  All are personally reviewed by the appropriate clinical and administrative staff.

Who do I contact if I have a complaint about a non-medical aspect of Yale Health?

Contact the department manager. If your complaint is not resolved, contact the patient representative in person or by calling 203-432-8134. If you have a general complaint, you can also fill out a patient comment card online or at the department’s reception desk.

What do I do if I’ve had a problem with my medical care?

Contact the department manager, whose role it is to see that the clinical area runs smoothly and responds to the needs of its members. You can also contact the patient representative, who has experience in investigating and resolving problems involved with the delivery of medical services.

The patient representative can be reached by phone at 203-432-8134. Or write to: Patient Representative / Yale Health / 55 Lock Street / P.O. Box 208237 / New Haven, CT 06520.

How do I contact Yale Health for general information about membership, using Yale Health services, and other non-medical matters?

Visit or call the Member Services Department during business hours. Representatives are available to answer questions regarding membership, eligibility and general benefits.

In the New Haven area call 203-432-0246. Out of state you can use our toll-free line at 877-947-3273.  You can also e-mail us at member.services@yale.edu.

Are my dependents covered for emergency and Acute Care under my student health coverage?

The same guidelines apply. If your dependents are enrolled in Yale Health Hospitalization/Specialty Care coverage their emergency care is the same as yours as the enrolled student.

I am a student and have been on a leave of absence. What happens when I return to Yale?

Contact Member Services at 203-432-0246. If you are eligible, you will go right back onto Yale Health Basic and will automatically be re-enrolled in Yale Health Hospitalization/Specialty Care coverage unless you waive and provide proof of alternate hospitalization coverage.

When does student coverage start and end?

Fall Term and full-year coverage for incoming students begins on the date dormitories open or the date you are required to be on campus for orientation. The coverage year ends on July 31 and the following year’s coverage begins on August 1 with no lapse in coverage. Even students who graduate are covered through July 31.

I am a student. Can I use Yale Health services if I return to New Haven during the summer?

Yes. The Yale Health Center at 55 Lock Street is open year-round, 24 hours a day. You will have the same coverage as you did before you left.

I am a student. What should I do for follow-up care if I am away from New Haven in the summer and need to continue treatment?

Each person requires a different treatment plan, so you should consult with your clinician. Please remember that emergencies are covered while you are out of the area, but routine care is not. If you have alternate insurance, you should look into the terms of its out-of-area coverage.

What happens if circumstances prevent me from contacting Yale Health within 48 hours?

If your condition prevents you or your representative from contacting the Referrals Department within 48 hours, you will still be covered for the emergency, but you should contact Referrals as soon as possible to ensure that Yale Health clinical staff is aware of your condition. Remember to carry your Yale Health card with you at all times.  It can provide valuable information if you can’t communicate.

I am a Yale student. Do I have health care coverage when I am away from campus (school breaks, weekend trips, summer vacations, semesters abroad and so on) during the regular academic year?

If you have taken Yale Health Hospitalization/Specialty Care coverage, you are covered outside of Connecticut for emergency care, Acute Care and pre-authorized short-term follow-up care. Please see the Terms of Coverage section of the Student Handbook for details. If you have alternate insurance, you should check the specifics of that insurance.

What should I do if I have an emergency?

If you have a medical emergency, call 911. When possible, call Acute Care at 203-432-0123 before going to the hospital emergency department.  When you call and let us know you are going to the Emergency Department, a nurse can follow up on your care and make sure that your primary care clinician knows as well. If you are unable to call before you go, be sure to call the Referrals Department at 203-432-7397 within 48 hours of receiving care.

What do I need to do about my care when I leave Yale temporarily or permanently?

You should:

  • Give your address change to the registrar of your college or school.
  • If you have an ongoing medical condition, consult with your clinician(s) about a treatment plan.
  • Obtain an adequate supply of prescription medications and supplies.
  • Obtain updated prescriptions for vision care.
  • Obtain copies of your immunization records.
  • If you are going overseas, call the Travel Clinic 203-432-0093 to see if you need immunizations or other advance medical preparations. Visit the Travel Health page for more information.
  • Transfer your records as soon as you find a new provider.
  • If you have purchased Yale Health Hospitalization/Specialty Care coverage, make sure you have an updated membership card.

I am a student and need to change my personal information (i.e., address, phone number). How do I do that?

I am a Yale Student and I could not get all of my pre-entrance immunizations. What should I do?

It is a pre-entrance requirement and it is preferred that they be completed prior to arriving on campus. If that is not possible they can be done in our Immunization Department, however all fees are the responsibility of the student.

Please be aware that you will be placed on “Health Hold” until all of your forms are complete and processed by our Immunization Department. You will not be allowed to register for classes until this obligation is met.

What happens if my pre-entrance health form is not in by the deadline?

If you will not be able to submit your form by the deadline please contact Student Health.

Can I get my gynecological, mental health and/or travel prescriptions from Student Health?

No.  You will need to get these prescriptions from the clinician who ordered them.

I have a positive home pregnancy test. What should I do?

If you become pregnant, or worry that you have become pregnant, the best thing to do is to call Ob/Gyn at 203-432-0222 and ask to speak with a nurse, who can offer some immediate advice and can also set up an appointment with a clinician for a more extensive conversation, testing, and an examination.

    1. If you are pregnant, you will have choices to make; you will receive whatever support you need.  

    2. If you choose to continue a pregnancy, you will be able to receive prenatal and obstetrics care through Yale Health (if you are a member or a student with Hospitalization/ Specialty Care coverage).  Otherwise, if you have alternate hospitalization insurance, you will have to get details from that company about your options for care. 

    3. If you choose to end a pregnancy, Yale Health can arrange the referral for a termination procedure.  This is covered for all Yale Health members and all Yale students with no copay required. (For students it is part of Yale Health Basic coverage.)

If you plan to register for prenatal care, please visit our Obstetrics/Prenatal Patient information page.

Can I get my pre-entrance physical at Yale Health?

No. All pre-entrance requirements should be obtained prior to your arrival at Yale.

I am a student and am planning on travelling out of the country. What do I need to do to prepare?

You should call Travel Medicine 6-8 weeks before you depart, as many immunizations are given in a series over time. The Travel Medicine Department is a fee-for-service department and their fees are not covered.

What happens to my coverage if I withdraw from the University?

If you withdraw during the first 15 days of the term, the fees paid for Yale Health Hospitalization/Specialty Care coverage and will be refunded. You will not be covered for any medical care received through Yale Health during that period. Your Yale Health membership will be terminated retroactive to the beginning of the semester and any services rendered or claims paid will be billed on a fee-for-service basis.

If you have purchased Yale Health Hospitalization/Specialty Care coverage and withdraw from Yale after the 15th day of the term, you will be covered by Yale Health for 30 days following the date of withdrawal or through the last day of the term, whichever comes first.  The last day of fall term is January 31.  The last day spring term is July 31.

Fees will not be pro-rated or refunded. If you are hospitalized on the effective date of withdrawal or during the 30-day period during which coverage is extended, you are eligible for Yale Health hospital benefits until discharged from the hospital, subject to the limits of Yale Health coverage for the illness or injury.

What happens to my coverage if I take a leave of absence in or out of the area?

If you are granted a leave of absence, the University does not require you to purchase hospitalization coverage. But you may decide to purchase outside insurance that will cover you for any care received at Yale Health or you may purchase Yale Health Affiliate Coverage for the term during which the leave is taken.

In order to secure continuous coverage through Yale Health, you must request enrollment in Yale Health and pay the appropriate fees prior to the beginning of the term during which the leave is taken. If a leave of absence is granted during the term and you want Yale Health Affiliate coverage, you must request enrollment within 30 days of the date the leave is granted.

Unless you obtain continuing coverage through Yale Health, you will be responsible for all charges for medical services, including hospital services rendered by Yale Health clinicians or on behalf of Yale Health. If you are taking your leave in the New Haven area, you may also choose to use Yale Health on a fee-for-service basis. The Member Services Department at 203-432-0246 can provide more information.

Can I obtain coverage if I don’t meet the student eligibility requirements for Yale Health Basic?

A number of situations arise in which Yale students do not meet the eligibility requirements for automatic enrollment in Yale Health Basic and for purchase of Yale Health Hospitalization/Specialty Care coverage. In these situations, you are not required by the University to have health insurance coverage, although you are advised to do so.

Included in this category are students on leaves of absence, undergraduates in junior year abroad programs, medical students on extended study/reduced tuition, students registered as special students in degree candidate programs, students registered in absentia who are studying at another institution, School of Management (SOM) students registered in the Executive MBA program, and other degree-candidate students paying less than half of the term's tuition.

If you are in one of these categories, you can still obtain Yale Health coverage. However, you must pay for it yourself through Yale Health Affiliate Coverage, which combines Yale Health Basic and Yale Health Hospitalization/Specialty Care coverage. 

Under this coverage you cannot elect just Yale Health Basic. If you do purchase coverage this way, the services and benefits you receive will be exactly the same as if you had met the eligibility requirements for Yale Health Basic.

Students, such as visiting scholars or Yale non-degree students, who do not meet eligibility requirements for the use of Yale Health primary care services or for the purchase of Yale Health Affiliate Coverage may still use Yale Health services on a fee-for-service basis. Please note that each school—not Yale Health—determines eligibility. For more information, contact the Member Services Department 203-432-0246.

Are physical exams covered for students?

Physical exams are covered by our Basic Coverage that all eligible students receive free of charge even if they waive Yale Health Hospitalization/Specialty Care coverage. However, adults (people over the age of 18) do not require a physical exam every year.

Adults typically need a physical exam every five years in their 20s and 30s, every two years in their 40s, and every year after age 50.  We recommend that students get a physical exam once in the year prior to graduating. Students with specific health conditions such as diabetes or HIV should get physical exams more frequently.

I am a student. Do I have to pay anything?

Eligible students do not have to pay anything for Basic Coverage and all that it covers, but there is a fee for Yale Health Hospitalization/Specialty Care coverage. Review the Student Handbook for more information.

Where are the forms to sign up for student coverage?

Students are automatically enrolled. For affiliate coverage or to enroll a dependent, fill out the Student Enrollment/Change Application Form.

What is “Basic Coverage” for students?

Details of Basic Coverage can be found in the Student Handbook and an overview is in the Student Guide to Yale Health.

I am a student and I waived coverage. Can I still use services at Yale Health?

Yes, eligible students who waive Yale Health Hospitalization/Specialty Care coverage, still have Basic Coverage.

Are pre-entrance immunizations covered for students?

No.  It is strongly recommended that you receive all of your required immunizations from your healthcare provider prior to your arrival on campus.

I am a student. When do I need a referral?

You do not need a referral to use a primary care clinician (including those in the Ob/Gyn and Athletic Medicine Departments) or to use the Acute Care or Mental Health & Counseling Departments. Some services available to you under Yale Health Basic coverage do require a referral from your primary care clinician. These include nutritional counseling and laboratory services.

You need an in-house referral if your primary care clinician refers you to specialist within 55 Lock Street. If you are are referred outside of 55 Lock Street for any services—office visits, treatments, tests, consultations—you need an outpatient referral.

No referrals are needed for the use of fee-for-service departments.

What are the busiest times in Student Health?

Our busiest days are Mondays and Fridays and our busiest times are in the afternoon from 3:00-5:00 pm.

I am a student and I waived Yale Health Hospitalization/Specialty Care coverage. Can I be seen in the Ophthalmology/Optometry Department?

No.  Waived students are not seen in this department. Students who waived Yale Health Hospitalization/Specialty Care coverage need to seek services from providers who accept their insurance.

How can I arrange to continue my Depo Provera injections at Yale Health?

We can give you the Depo Provera injection on an appointment basis. Call the Ob/Gyn Department during regular business hours at 203-432-0222 or visit MyChart to make an appointment with a provider to discuss getting a prescription. If you are new to Yale Health and currently using Depo Provera you will need to provide written confirmation of the date of your last Depo Provera injection and, if possible, a copy of your most recent gynecologic exam and Pap findings. A Release of Health Information form is available at Yale Health to facilitate your request.

I am a student and get my birth control prescriptions from an outside gynecologist. I ran out and need one month until I see my doctor. Can you help me?

Have your clinician call the Yale Health Pharmacy directly at 203-432-0033 or fax the prescription to 203-436-4251 to give you enough pills until your next visit.

If this is not possible, please call the Ob/Gyn Department at 203-432-0222 or visit MyChart and request a Quick Pill Refill Visit. Please bring the pill container or packet with you to the visit. We will do our best to accommodate you, however, please plan ahead.

I have questions about my birth control pills. How can I communicate with my clinician?

If you have registered for a MyChart account, we encourage you to message the clinician's care team. If you do not have a MyChart account, but have had an appointment in the Ob/Gyn Department, we encourage you to register for a MyChart account. This is a secure, confidential messaging system that allows you to communicate directly with your clinical care team.

MyChart is for routine, non-urgent messages only. Please allow 24-48 hours for a response from your clinician.

Am I covered for prescriptions as an enrolled student?

Students enrolled in Yale Health Hospitalization/Specialty Care coverage are covered.  Please call Member Services at 203-432-0246 or review the Yale Health Student Handbook to check on your individual coverage and benefits. 

Students with Yale Health Hospitalization/Specialty Coverage can receive free generic oral contraceptives at the Yale Health Pharmacy.

I am a student who has waived Yale Health Hospitalization/Specialty Care coverage. Can I still use the lab?

Yes.  All  eligible students are covered for laboratory services requested by their primary care clinicians.

What should I do if my immunization records are lost or unavailable?

You should have blood tests called titers to show immunity to measles, mumps, rubella and varicella (chicken pox). If you are a healthcare professional, (School of Medicine, School of Nursing, P.A. Program) you will also need a quantitative Hepatitis B titer, a Mantoux TB test for tuberculosis and a tetanus vaccination.

Please refer to the vaccination forms for more detail.

I am a student and have waived Yale Health coverage, can I be seen in the Dermatology Department?

No.  Students who have waived Yale Health’s Hospitalization/Specialty Care coverage need to seek services from providers who accept their insurance.

What do I do if I have a need to see someone today but it is not an “acute" problem?

For advice about medical problems which are not acute during regular business hours and days, please contact Internal Medicine for adults 203-432-0038, Pediatrics for children at 203-432-0206, or Student Health for students and student dependents 203-432-0312. The nurse will give you home care advice or get you an appointment with your primary care team.

During evenings and weekends, please call Acute Care at 203-432-0123.

What is an “emergency”?

Care for an emergency medical condition is covered at facilities worldwide. If you have an emergency medical condition, go to the nearest medical facility for treatment.

An emergency medical condition is a sudden and severe condition, sickness or injury, including, but not limited to, severe pain, which would lead a prudent layperson including the parent or guardian of a minor child or the parent or guardian of a disabled individual possessing an average knowledge of medicine and health, to believe that failure to get immediate medical care could result in:

  • Placing one’s health in serious jeopardy;
  • Serious impairment to a bodily function(s);
  • Serious dysfunction to a body part(s) or organ(s); or
  • In the case of a pregnant woman, serious jeopardy to the health of the unborn child.

What immunizations do I need to have to be enrolled at Yale University?

All incoming male and female, undergraduate, transfer, graduate and re-admitted students, regardless of age, must complete the appropriate vaccination form.

Please refer to the vaccination forms for required and recommended vaccinations.

Which meninigitis vaccine should I get?

Only the quadrivalent type of meningitis vaccine is acceptable. It protects against four strains of the most common types of meningitis (A, C, Y and W-135). Acceptable vaccines include Menomune, Menactra and Mencevax.

Is it mandatory for students to receive the meningitis vaccine prior to entering Yale University?

All students living in on-campus housing (residential colleges and addresses listed on the vaccination form) are required by Connecticut state law to have the meningitis vaccination.  Only the quadrivalent type is acceptable.  

I have received BCG in the past. Do I still need a TB test?

Yes.  You still need a TB test, unless you had a previous Mantoux TB test that was positive with an indurated reaction of 10mm or greater. In that case, you must have documentation of a negative chest x-ray and be without symptoms.

Does it matter what kind of TB test I have?

Only the PPD tuberculin 5 T.U. (Mantoux TB test) is acceptable. We do not accept multiple puncture tests such as TINE, Monovac and so on.

My doctor says I only need one measles immunization. Is that true?

No.  Connecticut state law requires documented evidence of two measles immunizations. The first dose must be given on or after your first birthday. The second dose must be given at least 30 days after the first dose and on or after January 1, 1980.

How should the TB test be documented?

TB test reaction must be documented in millimeters and signed by a healthcare professional. The reaction must be read within 48 to 72 hours after the test is administered. We cannot accept a simple reading of positive or negative.

What does "documented proof" of immunity mean?

Documented proof is a written record of your immunization dates provided by a high school, university, college, or doctor's office.

My blood titer result was equivocal or borderline. Do I need another immunization?

Yes.  Because we cannot accept borderline immunity, you will need another immunization to booster your immunity.

What is the difference between Td (Tetanus) and Tdap (Tetanus, diphtheria and pertussis) vaccines?

The Td vaccine protects you against getting tetanus and diphtheria alone while the Tdap vaccine also protects against pertussis (whooping cough).

As a child you were most likely immunized for pertussis. However, over time, that immunity wears out. By the time you are college age, you are most likely no longer immune to pertussis. Pertussis is a highly contagious respiratory illness that leads to more serious illnesses.

What if my emergency requires follow-up care?

Short-term follow-up care with prior authorization will be covered. Yale Health clinical staff will assist in coordinating follow-up care, if needed. For assistance with prior authorization, call the Referrals Department at 203-432-7397.