Yale Health

Frequently Asked Questions

How do I get copies of my medical records?

Upon your written request and authorization, your medical records will be forwarded to any designated individual or institution.

You may obtain copies of your records by filling out a Release of Health Information Form provided by the Health Information Management Department.

Mail or fax the completed form to the Health Information Management Department (address and fax number are found directly on the form).

Call the Health Information Management Department (formerly known as Medical Records) at 203-432-0062 or email yhmedicalrecords@yale.edu for more information. Please plan ahead as requests are generally processed in the order received and at certain times of year the waiting time for obtaining records may be as long as 30 days. Please note that the following items can be released as soon as the completed form is received: immunization records, prescription records and the most current physical.

How can I reach the Health Information Management Department?

Yale Health
Health Information Management Department
55 Lock Street
P.O. Box 208237
New Haven, CT 06520-8237
Phone: 203-432-0062
Fax: 203-432-1102

Email: yhmedicalrecords@yale.edu

How can I get a copy of my medication list?

You can review your medication list in MyChart. If you have questions about the list of medications please consult your clinician.

For tax reporting purposes you can fill out a Release of Health Information Form and return it to the Health Information Management Department.

Can someone else pick up my medical records?

Yes.  You  must request your medical records using a Release of Health Information Form.  You must then provide a signed note giving someone else permission to pick up your medical records.

I'm over 18. Can my parents receive my health information?

Your medical records are confidential. If you are over 18 and wish to give your parents the authorization to speak with your primary care clinician or receive your health information you need to complete and sign the Designation of a Personal Representative to Access Health Information Form provided by the Health Information Management Department and return it to the Health Information Management Department.

Without receipt of this completed form parents or any other persons will not have access to your health information. But keep in mind that if you have alternate (non-Yale Health) hospitalization coverage, bills or explanations of benefits may be sent to your home address where family members could see them.

What is Yale Health’s confidentiality policy?

Your medical records are strictly confidential, stored in a restricted area and available only to individuals involved in your care and authorized administrative personnel on a need-to-know basis. No one else is authorized to obtain information in your records without your written consent, provided that you are 18 years old or over.

Mental Health records for students (except for those involving inpatient care admissions) are kept in the Mental Health & Counseling Department and filed separately from other medical records. They are available only to appropriate mental health personnel. These records are not released to anyone—including other Yale Health clinicians or administrative personnel—without your permission (Authorization for Release of Mental Health Record).

Information from your medical record and from providers or hospital incidents will not be disclosed without your written consent except for the purposes of providing health care to the patient, administering Yale Health coverage, or as authorized by law

How long do you keep medical records?

Medical records are generally kept for 10 years after you stop receiving care at the Yale Health Center.

What should I do if I am transferring my child's care to Yale Health?

Complete a Release of Health Information Form to have your child's medical and immunization records transferrred to Yale Health.  Also, please bring a copy of your child's immunization records and an Initial History Questionnaire with you on your first visit to the Pediatrics Department.

Immunization records are vital for school attendance and we can facilitate form completion if we have them at the time of the office visit with you.

How do I get a copy of the radiology report/image?

Your report will be available after 7 days in MyChart (a secure web-based clinician-patient communication tool).

Upon your written request and authorization, your medical records will be forwarded to any designated individual or institution. We provide up to 10 pages of records at no cost, including copies for personal use and those sent to doctors' offices, hospitals, insurance companies, attorneys, employers, and others.

You may obtain copies of your records by filling out a Release of Health Information Form. Mail or fax the completed form to the Health Information Management Department (address and fax number are found directly on the form). Call the Health Information Management Department at 203-432-0062 or email yhmedicalrecords@yale.edu for more information.

Please plan ahead as requests are generally processed in the order received and at certain times of year the waiting time for obtaining records may be as long as 30 days.

Please note that the following items can be released as soon as the completed form is received: immunization records, prescription records, and the most current physical.

How do I get a CD of my MRI or CT scan?

You may obtain copies of your records by filling out a Release of Health Information Form. Mail or fax the completed form to the Health Information Management Department (address and fax number are found directly on the form). Call the Health Information Management Department at 203-432-0062 or email yhmedicalrecords@yale.edu for more information.

Please note, we can only provide images of MRI's or CT scans that were performed at the Yale Hea;th Center.