Frequently Asked Questions

Upon your written request and authorization, your medical records will be forwarded to any designated individual or institution. We are glad to provide up to ten (10) pages of records at no cost, including copies for personal use and those sent to doctors' offices, hospitals, insurance companies, attorneys, employers, and others. There is a 65 cents per page/image charge for any additional pages.

You may obtain copies of your records by filling out a Release of Health Information Form provided by the Health Information Services Department.

Mail or fax the completed form to the Health Information Services Department (address and fax number are found directly on the form).

Call the Health Information Services Department (formerly known as Medical Records) at 203-432-7741 for more information. Please plan ahead as requests are generally processed in the order received and at certain times of year the waiting time for obtaining records may be as long as 30 days. Please note that the following items can be released as soon as the completed form is received: immunization records, prescription records and the most current physical.

Yale Health
Health Information Services Department
55 Lock Street
P.O. Box 208237
New Haven, CT 06520-8237
Phone: 203-432-7741
Fax: 203-432-1102

Fill out a Release of Health Information Form and return it to the Health Information Services Department.

Yes.  You  must request your medical records using a Release of Health Information Form.  You must then provide a signed note giving someone else permission to pick up your medical records.

Your medical records are confidential. If you are over 18 and wish to give your parents the authorization to speak with your primary care clinician or receive your health information you need to complete and sign the Designation of a Personal Representative to Access Health Information Form provided by the Health Information Services Department and return it to the Health Information Services Department.

Without receipt of this completed form parents or any other persons will not have access to your health information. But keep in mind that if you have alternate (non-Yale Health) hospitalization coverage, bills or explanations of benefits may be sent to your home address where family members could see them.

Your medical records are strictly confidential, stored in a restricted area and available only to individuals involved in your care and authorized administrative personnel on a need-to-know basis. No one else is authorized to obtain information in your records without your written consent, provided that you are 18 years old or over.

Mental Health records for students (except for those involving inpatient care admissions) are kept in the Mental Health & Counseling Department and filed separately from other medical records. They are available only to appropriate mental health personnel. These records are not released to anyone—including other Yale Health clinicians or administrative personnel—without your permission.

Information from your medical record and from providers or hospital incidents will not be disclosed without your written consent except for the purposes of providing health care to the patient, administering Yale Health coverage, or as authorized by law

Medical records are generally kept for 10 years after you stop receiving care at the Yale Health Center.

Complete a Release of Health Information Form to have your child's medical and immunization records transferrred to Yale Health.  Also, please bring a copy of your child's immunization records and an Initial History Questionnaire with you on your first visit to the Pediatrics Department.

Immunization records are vital for school attendance and we can facilitate form completion if we have them at the time of the office visit with you.

Upon your written request and authorization, your medical records will be forwarded to any designated individual or institution. We provide up to 10 pages of records at no cost, including copies for personal use and those sent to doctors' offices, hospitals, insurance companies, attorneys, employers, and others. There is a 65 cent per page/image charge for any additional pages.

You may obtain copies of your records by filling out a Release of Health Information Form. Mail or fax the completed form to the Health Information Services Department (address and fax number are found directly on the form). Call the Health Information Services Department at 203-432-7741 for more information.

Please plan ahead as requests are generally processed in the order received and at certain times of year the waiting time for obtaining records may be as long as 30 days.

Please note that the following items can be released as soon as the completed form is received: immunization records, prescription records, and the most current physical.

You may go to the Diagnostic Imaging Department on the lower level of the Yale Health Center to request a copy of your images. The images will not be released until the radiologist has issued a final report, which can take up to two business days.  It will take up to 30 minutes to process your image and you must show a photo ID.

If you had an MRI, CT scan, ultrasound or x-ray, you will be given a CD.