Yale Health

Frequently Asked Questions

What is MyChart?

MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Communicate electronically and securely with your medical care team.  

  • Request medical appointments with preferences for day of the week and morning/afternoon timeslot.

  • View your health summary, problem list, and medications from your electronic health record.

  • Track personal health trends (such as routine blood pressure checks).

  • View test results (Note: some tests will be excluded to allow the clinician to review the results first, as they may need/want to review them with you).

  • Request prescription renewals.

  • Access trusted health information resources.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

There are several ways to acquire a MyChart activation code.

  • A code will be printed on your “After Visit Summary” at each medical appointment at Yale Health.

  • Yale Health staff, including clinical receptionists can e-mail you an activation code upon appointment check-in.

  • Member Services staff can e-mail you an activation code once you provide photo identification.

  • You can request a code via U.S. Postal mail by clicking here

Is my activation code my user ID?

No. Your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. The code will expire after you have used it or after 60 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

Who can I message in MyChart?

When you activate your MyChart account, you will immediately be able to send secure messages to your primary care clinician in Internal Medicine, Student Health, and Obstetrics & Gynecology. If you have proxy access for your child, you will be able to message their primary care clinician in Pediatrics. Please note proxy access for children is not available for children aged 13-17.

Once you have scheduled appointments with clinicians in other departments, you will be able to securely message them. You can message them up to one year prior to the appointment and up to two years following the appointment. 

If I send a message to my clinician, when can I expect a reply?

You will generally receive an answer within a few business days. Please note that MyChart should not be used for urgent situations. Please contact your clinician if the situation requires immediate attention or dial 911 if it is an emergency.

With whom can I request appointments in MyChart?

When you activate your MyChart account, you will immediately be able to request appointments with your primary care clinician in Internal Medicine, Student Health, and Obstetrics & Gynecology. If you have proxy access for your child, you will be able to request an appointment with their primary care clinician in Pediatrics. Once you have an arrived appointment with a clinician in another department, you will be able to request follow-up appointments with that clinician.

When can I see my test results in MyChart?

Lab results are posted to your MyChart account three days after being finalized unless your clinician pushes them to you manually. This allows your clinician time to review the results first, as they may need/want to review them with you.

Some results need to be manually pushed to you. These include: HIV, tumor markers, STD, toxicology, pregnancy, genetic testing, and flow cytometry. Also any imaging, radiology and pathology results can be sent manually by your clinician, but are not automatically released.

Can I view a family member's health record in MyChart?

Yes. Proxy access allows you to log in to your personal MyChart account and connect to information regarding your family member.

You must complete a minor proxy access form for children under the age of 18 or an adult proxy access form to access an adult family member’s information. Proxy access to children becomes more restricted on the child’s 13th birthday and is automatically terminated on the child's 18th birthday. Adults can also grant proxy access by completing an adult proxy access form.

Can I ask questions regarding a family member from my MyChart account?

No. You must complete a minor proxy access form for children under the age of 18 or an adult proxy access form to ask questions on their behalf from their account. 

Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.

How is MyChart secure?

MyChart takes great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal IDs, and passwords. You control your password, and the account cannot be accessed without that password. MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. 

What is MyChart’s Privacy Policy?

The information you provide is protected by federal laws. To learn more about how your rights to privacy are being protected, please contact mychartsupport@ynhh.com.

I was logged out of MyChart, what happened?

MyChart aims to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. It is recommended that you log out of your MyChart session if you need to leave your computer for even a short period of time.

Is my Mental Health & Counseling information available on MyChart?

The following Mental Health & Counseling information is not available in MyChart:

  • Appointment information for appointments in the department of Mental Health & Counseling at Yale Health.

  • Visit information including notes, diagnoses, and treatment plans from Mental Health & Counseling appointments at Yale Health.  

The following Mental Health & Counseling information is available in MyChart:

  • Visit information associated with hospitalizations within Yale New Haven Health system.

  • Medications ordered by Yale Health clinicians, including Mental Health & Counseling clinicians, will appear on your medication list.

Are hospital admissions available in MyChart?

If you are admitted to a hospital in the Yale New Haven Health system, you will be able to view your schedule of medications and testing that take will take place throughout your admission. Once you are discharged, you will be able to view your date of admission and discharge along with your discharge instructions.

What’s the difference between a prescription “refill” and a prescription “renewal”?

When a clinician writes a prescription for you, he/she indicates a certain number of “refills” of the medication depending on the type/class of drug.  This means you can simply request that the medication be refilled through the Pharmacy, either by calling 203-432-0033, or by completing our online prescription refill request.  A prescription must be “renewed” when all of the refills have been picked up/used.  This means that your clinician must review the prescription again and “renew” it before the pharmacy can complete the medication order. 

In either case, Pharmacy staff can assist in getting your medication request addressed. Calling the Pharmacy (203-432-0033) or using the online prescription refill request will allow our Pharmacy staff to begin the refill or the renewal process.

Can I refill my prescriptions using MyChart?

The best way to refill your Yale Health prescriptions is to either call 203-432-0033, or complete our online prescription refill request.  Utilizing one of these methods feeds your medication information directly into the Pharmacy database and immediately begins the refilling process. 

How do I renew prescriptions that no longer have any refills?

The best way to renew prescriptions at Yale Health is to either call 203-432-0033, or complete our online prescription refill request.  This way Pharmacy staff can work with your clinician to get the prescription renewed as quickly as possible.  If you have a MyChart account, you might choose to use MyChart’s Request Rx Renewal feature instead to request a renewal.  If you use this functionality through MyChart, you must also call the pharmacy at 203-432-0033 in 24 to 48 hours to ensure your prescription has been approved and processed.

Who do I contact if I have further questions about MyChart?

You may e-mail mychartsupport@ynhh.org.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. If you have a question about the health information in your MyChart account, contact your primary care clinician or clinician who treated you related to the information in question.  If the information is incorrect, submit a completed Request Amendment to Health Information Retained in Designated Record Sets Form to Yale Health’s Health Information Services Department.

I forgot my password. What should I do?

You can click the "Forgot password" link on the sign-in page to reset your password online. If you encounter any problems email mychartsupport@ynhh.org.

Can I receive a new activation code as I have lost it, let it expire or did not receive it?

The Member Services staff can e-mail you a new activation code if you present photo identification or you can contact mychartsupport@ynhh.org and after they verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent them from e-mailing a new activation code to you.

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email mychartsupport@ynhh.org.

Will I still be able to access information from my Yale Health Online account?

No. Yale Health Online has been deactivated. 

Can I obtain previous information from my Yale Health Online account?

Yes. You may obtain copies of your Yale Health Online messages with your clinicians by contacting the Health Information Services Department at 203-432-7741.