Acute Care

Contact and Hours

Phone: 

203-432-0123

Fax: 

203-432-0151

Hours: 

24 hours a day, 7 days a week, 365 days a year

Appointment Information

On weekdays you should call your primary care department to speak with a nurse before coming to Acute Care. The nurse may give you home care advice, get you an appointment with your primary care team, or tell you to come to Acute Care. 

About

The Acute Care Department is open 24 hours a day, 365 days a year for those with serious or acute illnesses or injuries. Acute illnesses or injuries require prompt care but will not generally cause loss of life or severe impairment if left untreated for a brief time.

After hours and on weekends, call Acute Care before coming in. When you call Acute Care you will speak with a nurse who will ask you detailed questions about your condition. The nurse will determine the best care plan for you. This may include:

  • Home care
  • A visit to Acute Care
  • An appointment at Yale Health during regular hours
  • A referral to the emergency department

For life-threatening emergencies call 911.

A copay may apply to after hours Acute Care visits.

After hours:

  • Monday - Friday 6 p.m. - 8 a.m.
  • Weekends
  • University holidays and recess days

Copays are due at time of service. You are responsible for knowing the coverage terms of your health benefit. Check your schedule of benefits.

Our Staff

Acute Care Team Chief

Manager

Nurses

  • Maryann Bourgeois, RN

  • Kara Brown, RN

  • Nicole Lloyd, RN

  • Shelly Rossotto, RN

  • John Vose, RN

Medical Assistants

  • Tariana Ortega

  • Mary Thigpen

Frequently Asked Questions

What should I do if I have an emergency?

If you have a medical emergency, call 911. When possible, call Acute Care at 203-432-0123 before going to the hospital Emergency Department. When you call and let us know you are going to the Emergency Department, a nurse can follow up on your care and make sure that your primary care clinician knows as well. If you are unable to call before you go, be sure to call the Referrals Department at 203-432-7397 within 48 hours of receiving care.

What do I do if I have a need to see someone today but it is not an “acute" problem?

For advice about medical problems which are not acute during regular business hours and days, please contact Internal Medicine for adults 203-432-0038, Pediatrics for children at 203-432-0206, or Student Health for students and student dependents 203-432-0312. The nurse will give you home care advice or get you an appointment with your primary care team.

During evenings and weekends, please call Acute Care at 203-432-0123.