Making Appointments

You may schedule an appointment by contacting the department directly. Department phone numbers are available in the Yale Health Department Directory.

You can use MyChart to schedule your own appointments in Internal Medicine or Student Health. You may also use MyChart to request appointments.

If you have MyChart proxy access for your child, you can request an appointment with their primary care clinician in Pediatrics.

When you have an unexpected illness or injury, we recommend beginning with a phone call to your primary care department (Internal Medicine, Student Health, Pediatrics or Ob/Gyn). A nurse will call you back to discuss your symptoms. If you need to come in, we can offer you a same-day or next-day appointment that is convenient for you with your primary care clinician or a member of his or her team.

In some cases, you may be advised to come to our Acute Care Department or to Specialty Services. After-hours and weekends, the triage nurses in Acute Care are always available by phone and can help you determine if you need to come in for an evaluation.

Frequently Asked Questions

What is a Primary Care Provider?

Your primary care provider is the medical profession who see you regularly and knows you best. Yale Health believes that a close relationship with a primary care clinician plays an essential role in providing efficient and personalized care.

Your primary care clinician is at the center of a team dedicated healthcare professionals who work together to serve you. Your primary care clinician is also your access point for specialty care.

A primary care clinician is assigned to you upon enrollment in Yale Health. Female members are assigned a PCP in the Ob/Gyn Department as well as the Internal Medicine Department. Children are assigned a PCP in the Pediatrics department.

If you would like to choose a different PCP, contact Member Services at 203-432-0246 to review the list of available clinicians.

How do I schedule an appointment?

You can contact the department directly at 203-432-0290.

Initial Evaluation: Students requesting an appointment are given an initial time for evaluation within two to four weekdays. Following this initial appointment, most students are able to be connected with their therapist typically within a couple of weeks. We have added MHC staff clinicians, so we anticipate that the number of students waiting longer than that will be greatly reduced compared with previous years.

At the initial evaluation, the clinician will give the student a card with contact information so that they can remain in touch. The clinician will also inform the student about next steps including when the student will hear back about a followup.

Urgent situations: In urgent situations, any student can speak with an on-call clinician 24 hours per day, every day of the year (daytime through MHC at 203-432-0290 and after hours through Acute Care 203-432-0123).

If you have any questions or your situation changes while waiting for your appointment with your designated clinicians, you should feel free to contact the clinician from your initial assessment.

How long will it take me to make an appointment?

Your primary care clinician is the medical professional who sees you regularly and knows you best. Yale Health believes that a close relationship with a primary care clinician plays an essential rile in Yale Health. Female members are assigned a PCC in the Ob/Gyn Department or in Internal Medicine. Children are assigned a PCC in the Pediatrics Department.