The Acute Care Department is open 24 hours a day, 365 days a year for those with serious, acute illnesses or injuries. You should call your primary care department to speak with a nurse before coming to Acute Care. The nurse will give you home care advice or get you an appointment with your primary care team. After hours and on weekends, call Acute Care directly.
For life-threatening emergencies call 911.
When you call Acute Care you will speak with a nurse who will ask you detailed questions about your condition. The nurse will determine the best care plan for you. This may include:
- Home care
- A visit to Acute Care
- An appointment at Yale Health during regular hours
- A referral to the emergency department
A copay may apply to after hours Acute Care visits.
- Monday - Friday 6 p.m. - 8 a.m.
- University holidays and recess days
Copays are due at time of service. You are responsible for knowing the coverage terms of your health benefit.
Check your schedule of benefits: yalehealth.yale.edu/understand-your-coverage.