2030 Strategic Pillars
Our 2030 Strategic Pillars represent the building blocks we will put into place as we work toward achieving our strategic goals over the next five years. Each pillar outlines essential steps we will take in four key areas to reach our overarching goal of setting new standards of excellence in healthcare by 2030.
Yale Health in 2025
Nearly
80%
of Yale university staff choose Yale Health
Over
49,000
members and students
36,000
patient care visits in internal medicine in FY24
Nearly
700
staff members at Yale Health in 2025
Patient and Employee Engagement
What We Will Do
- Enhance experiences for patients and employees.
- Create a positive and supportive environment by listening to patients’ and employees’ needs and concerns.
How We Will Achieve It
- Collect insights: Use surveys, focus groups, and direct communication to gather feedback.
- Use advanced technology: Leverage technology to collect and analyze feedback in real time.
- Visual frameworks: Create easy-to-understand visual data representations for clear communication and resolution of issues.
Deliverables
- Enhance feedback mechanisms: Improve ways to collect and respond to feedback.
- Innovative technological solutions: Introduce new technologies for actionable insights.
- Journey maps: Develop detailed maps outlining patient and employee experiences.
Partnerships and Alignment
What We Will Do
- Build strong partnerships and align our goals with university and community needs to enhance service delivery and resource sharing.
How We Will Achieve It
- Establish strategic partnerships: Form alliances to improve service delivery and optimize resource use.
- Integrate objectives: Align strategic planning with university objectives and community needs.
- Ongoing assessments: Regularly evaluate provider network and facilities to meet high standards and serve the community effectively.
Deliverables
- Innovative models: Implement new workplace and patient care models that meet evolving community needs.
- Aligned initiatives: Link expansion efforts with university objectives and community requirements.
- Quality network: Maintain a high-quality, cost-effective healthcare network.
Innovation
What We Will Do
- Adopt innovative technologies and care models to support employees and patients, driving value-based care delivery.
How We Will Achieve It
- Adopt innovative technology: Enhance support systems with cutting-edge technology.
- Incorporate research: Integrate the latest research and care models into practice.
- Engagement strategies: Implement strategies to foster a culture of innovation and collaboration.
Deliverables
- Enhance technology infrastructure: Upgrade technology to support value-based care.
- Develop advanced care models: Introduce new clinical practices to improve patient care.
- Incorporate research findings: Regularly integrate the latest research into healthcare services.
- Launch initiatives: Focus on employee engagement and performance.
Systems Excellence
What We Will Do
- Strive for excellence by fostering individual growth, leadership, and continuous improvement in operational practices.
How We Will Achieve It
- Tailored development plans: Create personalized plans to enhance leadership skills.
- Comprehensive training programs: Boost staff skills with comprehensive training initiatives.
- Measure performance: Develop KPIs to monitor and measure progress.
- Continuous evaluation: Regularly evaluate delivery systems and workplace environment.
Deliverables
- Mentorship and leadership programs: Launch programs for mentorship and leadership development.
- Training initiatives: Roll out training programs to enhance skills and capabilities.
- Interactive dashboards: Create dashboards to visualize KPIs and track progress.
- Assess and communicate: Conduct regular assessments and communicate actions and improvements.