Yale Health

Frequently Asked Questions

I just had a new baby. When should I come in?

We like to see most babies soon after they leave the hospital so that we may assess weight gain, perform an examination, and address any questions you have.  You will be contacted by a member of our department, either in the hospital or soon after discharge, who will assist you in making follow-up appointments.

After the initial visit, appointments during the first year typically occur at 2 weeks and then at 2, 4, 6, 9 and 12 months.

When do you recommend children have check-ups?

We follow the American Academy of Pediatrics recommended visit schedule for well-child care.  Newborns are typically seen 1–3 days after hospital discharge, and then again at 2 weeks old. Subsequent appointments occur at 2, 4, 6, 9, 12, 15, 18, and 24 months old. We then recommend yearly visits through adolescence. Additional visits may be necessary if any special needs arise. 

We encourage you to schedule routine visits as far in advance as possible so that your child will be able to see his or her chosen primary care clinician.

What should I do if I am transferring my child's care to Yale Health?

Complete a Release of Health Information Form to have your child's medical and immunization records transferrred to Yale Health.  Also, please bring a copy of your child's immunization records and an Initial History Questionnaire with you on your first visit to the Pediatrics Department.

Immunization records are vital for school attendance and we can facilitate form completion if we have them at the time of the office visit with you.

Do you perform camp/sports physical exams?

Your child receives a physical exam during their annual well-child visit. For your convenience, we complete a health form at that time. This form is suitable for most camp and sports programs. We strongly encourage you to make several copies, as only one of these forms can be completed for each child per year.

How much time do you need to complete a health form?

For your convenience, we will complete a daycare or school form at every well-child visit beginning at age 2.  We strongly encourage you to make copies, as only one of these forms can be completed for each child per year.  In certain circumstances, when an additional specific form is required, you may drop it off in Pediatrics once all relevant personal information has been filled out.  We will make every effort to complete these within 14 days of receiving them.

Do I have healthcare coverage when I am out of state?

Students: If you have taken Yale Health Hospitalization/Specialty Care coverage, you are covered outside of Connecticut for emergency care, acute care and pre-authorized short-term follow-up care. Please see the Terms of Coverage section of the Yale Health Student Handbook for details. If you have alternate insurance, you should check the specifics of that insurance.

Members: You are covered for emergency care when you are out-of-state.

An emergency medical condition is a sudden and severe condition, sickness or injury, including, but not limited to, severe pain, which would lead a prudent layperson including the parent or guardian of a minor child or the parent or guardian of a disabled individual possessing an average knowledge of medicine and health, to believe that failure to get immediate medical care could result in:

  • Placing one’s health in serious jeopardy
  • Serious impairment to a bodily function(s)
  • Serious dysfunction to a body part(s) or organ(s); or
  • In the case of a pregnant woman, serious jeopardy to the health of the unborn child.

Do you offer appointments before delivery of a newborn?

We are available to talk with you by appointment before delivery.  Many new parent questions and concerns are addressed in our Breastfeeding Class, which is held monthly.

What should I do if I have an emergency?

If you have a medical emergency, call 911. When possible, call Acute Care at 203-432-0123 before going to the hospital emergency department.  When you call and let us know you are going to the Emergency Department, a nurse can follow up on your care and make sure that your primary care clinician knows as well. If you are unable to call before you go, be sure to call the Referrals Department at 203-432-7397 within 48 hours of receiving care.

What happens if circumstances prevent me from contacting Yale Health within 48 hours?

If your condition prevents you or your representative from contacting the Referrals Department within 48 hours, you will still be covered for the emergency, but you should contact Referrals as soon as possible to ensure that Yale Health clinical staff is aware of your condition. Remember to carry your Yale Health card with you at all times.  It can provide valuable information if you can’t communicate.

What if my emergency requires follow-up care?

Short-term follow-up care with prior authorization will be covered. Yale Health clinical staff will assist in coordinating follow-up care, if needed. For assistance with prior authorization, call the Referrals Department at 203-432-7397.

What do I do if I have a need to see someone today but it is not an “acute" problem?

For advice about medical problems which are not acute during regular business hours and days, please contact Internal Medicine for adults 203-432-0038, Pediatrics for children at 203-432-0206, or Student Health for students and student dependents 203-432-0312. The nurse will give you home care advice or get you an appointment with your primary care team.

During evenings and weekends, please call Acute Care at 203-432-0123.