You can access services 24 hours a day, 7 days a week by calling Magellan at 800-327-9240, TDD 800-456-4006.
When you call Magellan’s telephone number just stay on the line and provided you do not chose any options offered by the automated telephone tree you will be connected to a licensed mental health clinician. If outpatient treatment is recommended you will be given a few names of providers in our network plus their contact information. In this case, you need to call the providers to see if they are available and make an appointment. Alternatively, you can ask the Magellan clinician to find you the earliest possible appointment with an available provider. Magellan will call you back with the date and time of your appointment.
Another way to find a network provider is through this link to the Yale Health/Magellan web page. Chose the provider search function from the menu on the top and select the Behavioral Health Network. This brief video will demonstrate the process. Once you have selected a network provider from the list and obtained an appointment call Magellan for treatment authorization.
At any point, if you are unsuccessful in getting an appointment with a Behavioral Health network provider you can ask for a Magellan clinician to do this for you.